VenueBridge

Support

Help for VenueBridge venues, suppliers, entertainers, event partners and other participating businesses.

What to include

To help us respond efficiently, include your name, business or organization, account email, the feature you were using, a clear description of the issue and any relevant booking, order, event or reference number. You may attach a screenshot, but do not send passwords, complete payment-card numbers or unnecessary sensitive information.

Account and access

If you cannot access your account, contact us from the email address associated with it. For security reasons, we may need to verify your identity or authority to act for the organization.

Business onboarding

Business applications may require registration, insurance, licensing or operating information. Access to live platform functions may remain restricted until the application and required documents have been reviewed and approved.

Bookings, tickets, orders and deliveries

Include the applicable reference number and the names of the participating businesses. Urgent health or safety emergencies should be directed to the appropriate emergency service first.

Payments and refunds

VenueBridge currently records payments, payouts, commissions and refunds completed through external methods. It does not currently process payment-card information directly. Include the external payment reference when contacting support about a payment record.

Disputes and evidence

Use the applicable in-platform dispute function when available. Uploaded evidence may include PDF, JPG, PNG or WebP files, subject to the limits shown in the app. Do not submit information unrelated to the dispute.

Privacy and legal inquiries

Privacy requests: privacy@positionlesstech.com
Legal notices: legal@positionlesstech.com

General support

Email: support@positionlesstech.com