VenueBridge
Privacy Policy
VenueBridge is a platform operated by Positionless Technologies. This Privacy Policy explains how we collect, use, disclose, retain and protect personal information when people use VenueBridge, contact us, apply to join the platform or interact with participating venues, suppliers, entertainers, event partners and service providers.
1. Information we collect
Depending on how VenueBridge is used, we may collect:
- Account information: name, email address, account identifiers, role, organization and authentication information.
- Business information: legal and operating names, descriptions, websites, contact information, business roles, specialties, service areas, operating locations, delivery entrances and operating hours.
- Application and compliance information: business registration, licences, insurance information and documents submitted for review and approval.
- Booking, event and ticket information: event details, reservations, guest names, guest email addresses, guest telephone numbers, ticket quantities, check-in records and booking communications.
- Order and delivery information: order details, delivery assignments, contact information, delivery status, handoff records, notes and photographic delivery proof.
- Transaction records: prices, commissions, payouts, refunds, payment status and external payment references. VenueBridge currently records payment activity completed through external methods and does not itself process payment-card details.
- Dispute and safety information: incident reports, dispute messages, uploaded photographs or documents, emergency contacts and related evidence.
- Communications and activity information: messages, notifications, support requests, reviews, audit records, timestamps and actions taken within the platform.
- Technical information: device, browser, IP address, security and diagnostic information that may be generated when the service is accessed.
2. How we use information
We use information to operate and secure VenueBridge; authenticate users; review and approve participating businesses; create and maintain profiles; facilitate bookings, events, tickets, orders and deliveries; record financial activity; communicate service notices; provide support; investigate disputes and safety issues; prevent misuse; maintain audit records; comply with legal obligations; and improve the service.
3. How information is shared
We may share information with participating organizations and users when necessary to complete a booking, order, event, delivery, payment record, dispute or other requested transaction. We may also use service providers that support hosting, storage, authentication, communications, security, analytics and other technical operations. These providers may process information only for the services they provide to us.
We may disclose information where required by law, court order or lawful government request; to protect rights, safety or property; to investigate fraud or misuse; or as part of a corporate transaction, subject to appropriate protections.
4. Consent and legal grounds
We collect, use and disclose personal information with consent or as otherwise permitted or required by applicable law. Users may withdraw consent to optional processing, subject to legal, contractual and operational restrictions.
5. Retention
We retain information only as long as reasonably necessary for the purposes described in this policy, including account administration, transaction records, dispute resolution, security, legal compliance and enforcement. Retention periods vary according to the type of information and applicable obligations. Information is securely deleted, anonymized or archived when it is no longer required.
6. Security
We use administrative, technical and organizational safeguards appropriate to the sensitivity of the information. No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
7. International processing
Service providers may process or store information in Canada or other countries. Information processed outside Canada may be subject to the laws and lawful access requirements of the jurisdiction where it is processed.
8. Your choices and rights
Subject to applicable law, individuals may request access to or correction of their personal information, ask questions about our privacy practices, withdraw consent where applicable, or request deletion of information that we are not legally or operationally required to retain.
9. Children
VenueBridge is intended for businesses and adults and is not directed to children under 13. We do not knowingly collect personal information directly from children under 13.
10. Changes to this policy
We may update this Privacy Policy to reflect changes to VenueBridge, our practices or legal requirements. The effective date above will be updated when material changes are made.
11. Contact us
Privacy questions and requests may be sent to privacy@positionlesstech.com. General support requests may be sent to support@positionlesstech.com.